At Evo Transfers, we are committed to ensuring a seamless and efficient shipping process for all our customers. We aim to deliver your orders promptly and securely, while keeping you informed every step of the way. Please take a moment to familiarize yourself with our shipping policy.
Order Processing Time: Once your order has been placed and payment has been confirmed, our team will begin processing your order. We strive to process orders as quickly as possible, typically within 2-3 business days. Please note that processing time may vary depending on the complexity of the order and the current volume of orders.
Shipping Methods: We partner with reputable shipping carriers to ensure reliable and timely delivery of your products. The shipping method available for your order will depend on the destination, package weight, and shipping preferences you select during the checkout process. We offer both domestic and international shipping options to cater to customers worldwide.
Shipping Timeframe: The shipping timeframe will vary depending on the shipping method you choose and your location. Estimated shipping times will be provided during the checkout process, taking into account both the processing time and the transit time. Please note that these are estimated times and not guaranteed delivery dates. Factors such as customs processing, weather conditions, or unforeseen delays may affect the actual delivery timeframe.
Tracking Your Order: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. This allows you to track the progress of your package online and stay updated on its whereabouts. You can use the tracking number provided to monitor the delivery status through the carrier's website or by contacting their customer service.
Shipping Costs: Shipping costs are calculated based on various factors, including the destination, package weight, shipping method, and any applicable customs fees or duties. The shipping cost will be displayed during the checkout process before you make your payment. We strive to offer competitive shipping rates while ensuring the safe and timely delivery of your order.
Customs and Duties: For international orders, please note that customs fees, import duties, taxes, or any other charges imposed by the destination country are the responsibility of the customer. Evo Transfers is not responsible for any additional fees or delays incurred due to customs processes. It is advisable to check with your local customs office for more information on potential fees or restrictions before placing your order.
Shipping Address: It is essential to provide an accurate and complete shipping address during the checkout process. Evo Transfers will not be held responsible for any delays, mis deliveries, or return shipments caused by incorrect or incomplete shipping information provided by the customer. If you need to make any changes to your shipping address after placing your order, please contact our customer service team as soon as possible.
Lost or Damaged Packages: While we take utmost care in packaging and ensuring the safe delivery of your products, unforeseen circumstances may arise. If your package is lost or damaged during transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure a satisfactory resolution.
Note: Please be aware that due to factors beyond our control, such as weather conditions, natural disasters, or public holidays, there may be occasional delays in shipping. We appreciate your understanding and patience during such situations.
If you have any further questions or require assistance regarding our shipping policy, please don't hesitate to reach out to our customer service team. We are here to help and ensure that your Evo Transfers experience is exceptional from start to finish.